Refund policy
Eligibility for Returns & Replacement
- Customers have the right to return or replace any purchased items within 3 days of receipt if they are defective, damaged, or if an incorrect product was received.
- Items must be in their original condition, including original packaging, unused, and with all tags still attached, to qualify for a return.
- Returns are accepted after verification with an unboxing video and only if the product is in its original condition. Our goal is to ensure a smooth and trustworthy exchange experience.
Non-Returnable Items
Items are not eligible for return or replacement if products have been used, or damaged by the customer.
The following are also not eligible:
- Products returned without original packaging or tags.
- Return requests made more than 3 days after delivery.
- Spiritual products, remedies, or personalized items (unless they arrived damaged).
Process
- Initiation: Contact our customer support at counselkaro@gmail.com with your order details and the issue (defective, damaged, or incorrect item).
- Approval: Await confirmation and approval from our team. Upon approval, you will receive instructions on how to proceed.
- Shipping: Attach the prepaid shipping label provided to your return package and drop it off at the designated shipping center.
- Returns: Items are eligible for return within 3 days of delivery, provided they are unused, in original packaging, and in resellable condition.
- Refund: Refunds are processed within 5-7 business days after the returned item has been received and inspected. Refunds are issued to the original method of payment.
Contact Us
If you have any questions, our customer care team is here to help you.
Email: contact@counselkaro.com